Legal
Privacy Policy
This policy explains what personal data Optimum Setup collects when you contact us about setting up or running a business in the United Arab Emirates, why we hold it, and what you can ask us to do with it. It covers this website and the email, phone and WhatsApp conversations that start from it.
Who is responsible for your data
Optimum Setup Documents Clearing Services Co. L.L.C, a limited liability company registered in Dubai, United Arab Emirates under Trade Licence No. 1172579 issued by Dubai Economy and Tourism, TRN 104287309900003, at F02, Office 29, RSP2, Nad Al Hamar, Dubai. “Optimum Setup” on this website means that company.
You can reach us at elena@optimumsetup.com or +971 54 743 0001 with any question about this policy or about the data we hold on you.
What we collect
This website has no forms and no accounts. Nothing is collected by the page itself: we receive personal data only when you choose to send it to us.
- What you tell us. Your name, email address, phone number and whatever you describe about your business when you write, call or message us.
- Documents you send us for an engagement. If you go on to use our services, this can include passport and visa copies, proof of address, corporate documents and financial records — the material the relevant authority or bank requires.
- Technical data. Our host, Cloudflare, records standard request data (IP address, browser, time, page requested) for delivery and security. We do not run advertising trackers, analytics profiling or third-party cookies on this site.
Why we hold it, and on what basis
- To answer your enquiry and prepare a proposal — at your request, before any contract.
- To perform an engagement you have agreed to, including filings with authorities and applications to banks on your instructions.
- To meet legal obligations that apply to us, including record-keeping, anti-money laundering and know-your-customer requirements under UAE law.
Who we share it with
Only where the work you asked for requires it, and only what that recipient needs:
- UAE government authorities and free zone authorities, for licensing, immigration and registration filings.
- Banks and financial institutions, where you have asked us to support an account application. The bank decides the outcome and applies its own privacy terms.
- Service providers who process data on our behalf — our website host (Cloudflare) and our email provider (Microsoft 365) — under their own contractual obligations.
We do not sell personal data, and we do not share it for advertising. We disclose it to anyone else only where the law requires it of us.
Where it is held
Your data may be processed outside the UAE by the providers named above, which operate global infrastructure. Where that happens, it is covered by those providers' own data protection commitments.
How long we keep it
Enquiries that do not lead to an engagement are kept for up to 12 months and then deleted. Records connected to an engagement are kept for as long as UAE record-keeping and anti-money-laundering rules require, and deleted once that period ends.
Your rights
Under the UAE Personal Data Protection Law you may ask us to confirm what we hold about you, to give you a copy, to correct it, to delete it, or to stop a particular use of it. Write to elena@optimumsetup.com and we will answer within 30 days. Where we cannot delete something because the law requires us to keep it, we will tell you which obligation applies.
Changes
If this policy changes, the date at the top of this page changes with it. Material changes will be summarised here rather than made silently.